CHAUFFEUR IRELAND – TERMS & CONDITIONS OF HIRE
All tour bookings are subject to our Terms and Conditions of Hire.
CREDIT CARD PAYMENTS
Credit card fees of 1.9% apply on AmEx cards only
Payment
in full on receipt of invoice.
CONFIRMATIONS
All bookings are given a unique reference number and confirmation of the booking will be emailed to the client. We would ask you to check the details on this confirmation for accuracy and advise us immediately of any discrepancy using the unique reference number provided.
PRICES
Quotations and bookings are based on the duties outlined by clients and our estimated time to leave from our base to complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate. Hire will be for 4,8,10 or 12hours, and is non transferable if unused within the contracted time.
Where a request is made for additional services, transport or otherwise not covered in the original booking e.g.additional hours, your driver will request cc details to receive payment. Alternatively the client may if preferred, make payment through our office.
COSTS
Vehicle parking, tolls and fuel costs are included in the price. However any extra costs incurred on the journey (including parking, tunnel and toll costs requested as extras during the tour and not beforehand) will be charged at cost. If parking fine/tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the booking will incur additional costs to cover these.
AMENDMENTS TO BOOKINGS
Please ensure when booking that accurate details are provided. For any subsequent changes after your confirmation has been issued we will endeavour to make changes provided that we receive reasonable notification of four weeks in advance. Please notify us immediately and refer to your booking reference number. Any changes of dates, times, transport, attractions, venues or accommodation may incur a surcharge.
CANCELLATIONS
If cancelled within 28 days or more prior to departure, full refund less 10% admin costs
28 – 7 days, 50% refund
7 days or less, 0% refund
We recommend that clients consider travel insurance which includes cancellation cover
COMPLAINTS
Chauffeur Ireland endeavours to meet the highest standards requested by our clients, if however you have a complaint at any time during your tour please inform your driver/guide immediately. Your driver/guide is authorised to deal with any problems that can easily be sorted out on the spot.
There is also available to our guests a 24 hour telephone number: 00353 (0)1 518 0555.
If the problem is not resolved to your satisfaction please contact the Chauffeur Ireland office by Email (info@chauffeurireland.com) or letter (A1 Metropoint Business Park, Dublin Airport, Ireland.) within 7 days of the end of your tour. Complaints must be received in writing in order to ensure due process.
AIRPORT TRANSFERS – NON ARRIVAL
If the client fails to arrive at his/her collection point then No Refund will be issued, however every effort will be made to contact the client. If a flight is delayed, your driver will arrive to the airport at the revised arrival time. If you miss a flight please contact us immediately.
WAITING TIME
The first 30 minutes of waiting time is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.
DELAYS
Chauffeur Ireland will monitor the flight progress based on information available. The chauffeur shall amend his arrival or departure time accordingly. If however the flight arrival or departure time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our hourly rate. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be charged.
Chauffeur Ireland is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival or departure please inform our office as soon as you are aware of any delay to your arrival or departure time.
INSURANCE
The vehicles/drivers of Chauffeur Ireland are fully insured including Public Liability Insurance.
ROUTE
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. Chauffeur Ireland do not accept responsibility for any delays, missed appointments or travel arrangements. Always allow plenty of time for your journey.
CHILDREN
Chauffeur Ireland are delighted to provide child seats free of charge for our junior passengers in our vehicles. If a child seat is required for your journey, please ensure that it is requested at the time of booking. It must be checked by the parent/carer of the child and fixed correctly. The parent/carer is responsible for the safety of the child at all times. By Irish Law all passengers 17 years or younger must wear seat belts/restraints during the journey.
SMOKING
Chauffeur Ireland operate a strict No Smoking policy in all our vehicles.
DOGS
We welcome Guide dogs in our vehicles but they must be declared at the time of reservation.
WHEELCHAIR VEHICLES
Chauffeur Ireland provides wheelchair accessible vehicles but not all models are available so please give as much notice as possible.
RESPONSIBILITY
Chauffeur Ireland do not accept responsibility for the following: delays due to adverse weather conditions; Loss or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.
DAMAGE
If any of our vehicles are damaged or soiled as a result of passengers actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.
LIABILITY
Chauffeur Ireland is pleased to accept full responsibility for arranging with reasonable skill and attention any tour or service booked with us. However we are not responsible for the day to day running of the various hotels and attractions not under our direct control. Accordingly Chauffeur Ireland wish to make it perfectly clear that we accept no responsibility for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, irregularity or inconvenience, resulting from or arising from the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or conveyance of any of our clients. Every booking is accepted subject to the conditions imposed by the relevant hotel, attraction, transport service, restaurant, company or persons. Any claim in respect to such matters must be made against the appropriate principal.
GRATUITIES
Gratuities are at the client’s discretion and are not included in the price. Your driver is working towards a gratuity towards the end of the trip.
On multi-day tours the drivers are paid a daily expense for meals and accommodation. The consideration for the drivers gratuity would be based on punctuality, service, sightseeing assistance and additional hours he might do on the longer days.
Typical driver gratuity works out at approx 80 to 100 euros per day. Gratuity are usually paid directly to the driver/guide, if the client wishes they may charge a gratuity payment to their card.
Tipping in restaurants is similar to the US & Canada. 10-15% is normal. When bartenders/waiters/waitress bring drinks to where you are seated, the tip is approx 2 to 3 euros. In Ireland we tend to hand gratuities to our server rather than leave your tip on a table. Gratuities are normally paid in cash to your server, and not included on your credit card.
TRAVEL TIPS
Insurance: Do you have travel insurance? Good travel insurance and medical coverage is vital these days.
Weather: Expect light showers at any time! www.weather.ie is the only website we recommend for a good gauge on Irish weather.
Phone & Internet: Most travellers can now use their mobile/cell phones here in Ireland without major fuss. Prior to your trip check with your provider to see if any specific local network is advised. There may also be a rate plan you can enrol in to ensure costs don’t get out of control. Hotels in Ireland in general have complimentary Wi-Fi/broadband/dsl in rooms or lobbies. Wireless access is quite good in the bigger towns and cities. Internet cafes can also be found in the populated areas.
Important Phone Numbers while you are here….
– Our Office: 00353 (0)1 518 0555 – Cell 00353 (0) 87 988 5449
– Police, Ambulance, Fire Service: 999
– Directory Enquiries: 11811 and 11850
Check with your provider before you depart if there is any special way of retrieving your voicemail.
CURRENCY
The Euro is the currency in the Republic of Ireland (south). Sterling in the North of Ireland ATMs are widely available here and in our opinion you get the best rates by taking cash out of the ATMs while you are here. There are transaction charges for taking cash out so withdrawals of larger amounts is wise. VISA and MasterCard are widely accepted. AMEX is becoming widely accepted.
CREDIT CARDS
Ireland now uses a chip and pin credit card processing system to help combat fraud. If your card has this chip, it is important to have the pin number available, as you’ll be asked to input it to complete payments.
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